|Salary||£40k-£46k (all appointments made will start at £40K)|
|Working Pattern||Permanent, Full-Time (we would also welcome flexible working requests, minimum of 3 days per week)|
|Location||Edinburgh City Centre|
|Closing date||Sunday 23 August 2020 at 5pm|
A bit about the Scottish Legal Complaints Commission
The Scottish Legal Complaints Commission (SLCC) is an independent statutory body providing a single point of contact for all complaints against lawyers in Scotland. The SLCC operates independently of the legal profession and government and aims to resolve complaints early, efficiently and effectively and to improve complaints handling across the profession.
How can you help us?
We pride ourselves on promoting public and professional confidence in legal services. We were given specific powers by the Scottish Parliament to scrutinise and seek to improve complaints and redress processes across the sector, including the legal professional bodies.
We are looking for a highly motivated, professional individual who can draw insight and sound conclusions to identify practical, well-evidenced recommendations for improvement. To do this you will be able to interpret complex rules and procedures, and use highly developed analytical skills to identify, review and assess evidence. You will be confident in using your own judgement to make, test and evaluate proportionate, risk-based decisions and solutions.
Key responsibilities include developing and implementing a programme of scrutiny activities including overseeing our handling complaints process and delivering effective and accurate audits. You will manage key initiatives and a suite of complex, concurrent projects, develop policies and procedures and make recommendations for action.
Excellent interpersonal and communication skills are essential, as you will need to develop strong and sensitive relationships with key stakeholders to obtain evidence and information and be able to influence change and improvement.
We value someone who is flexible, can adapt to change and manage a complex and varied workload. You will be expected to work autonomously and to take responsibility for decision-making within your areas of authority. We are looking for someone with the drive to make a real impact. If you also enjoy continuous improvement, sharing knowledge and best practice and working with colleagues of all levels this may be the role for you.
More about you
The successful applicant will be able to demonstrate significant experience of working in a legal, policy or regulatory background. Of course if you are experienced in decision making and policy and procedure development, this would be particularly valuable. But not everyone that joins us needs to have these skills before they arrive. We will offer training and development to you, if you can show us that you have what it takes to join our team.
What we offer you
As well as a salary range of £40,835-£46,271 you will also benefit from a flexi-time scheme (allowing some flexibility to manage your work through an office open 7am to 7pm Monday to Friday and the ability to accumulate up to two flexi days every 4 week period, based on 35 hours a week), some remote working opportunities, 38.5 days paid holiday, including public holidays (pro-rata for less than 35 hours a week).
We also offer a Group Self Invested Personal Pension, company sick pay scheme, life assurance, cycle to work scheme, travel loan scheme, volunteer days and a confidential employee assistance programme offering free advice and support across a range of work and personal issues.
We also pride ourselves on being an enjoyable place to work, with a supportive environment, opportunities for self-development, staff charity events and the opportunity to socialise. In our last staff survey 72% of colleagues said they would recommend the SLCC to friends as a place to work.
To apply for this role, please submit a CV and covering letter, to email@example.com, that explains how you meet our key criteria, and what you could bring to the role. If you would like a confidential conversation about the role, please contact firstname.lastname@example.org or 0131 201 2189, who can arrange this for you.
The closing date for applications is 23 August 2020 at 5pm.
Interviews will be held on 7 September 2020 or 9 September 2020 by video conference.
Please note if your application is unsuccessful at the sifting stage, the SLCC cannot provide feedback on individual applications.
More Information about the Scottish Legal Complaints Commission
The Scottish Legal Complaints Commission is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, pregnancy or maternity.
To find out more about what it’s like to work at SLCC please click here
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