Our mediation panel gives the complainer and the lawyer the opportunity to reach a fair solution with the help of a professional mediator. Mediation is a fast and effective way of resolving disputes. It also puts the parties in control of the outcome.
What do some of our current mediation panel say about being a member of the SLCC's independent panel?
SLCC mediations are fascinating to get involved in because they bring mediators into contact with such a wide range of topics and people from all walks of life, as well as solicitors. Lawyers work in every aspect of life, from commerce to conveyancing, and from litigation to legacies. As a mediator it means we can find ourselves dealing with the distribution of an estate one day and the setting up of a mortgage on another, and many more.
The SLCC provide a super-efficient co-ordination service which organises the mediations. As a panel mediator we get email invitations to put our names forward for a mediation date and when a mediator is selected, background papers are sent out. The mediation co-ordinator does all the work liaising with the parties, prepares documents like the Agreement to Mediate and books the venue for mediations away from Edinburgh. Apart from some background reading, the mediator’s job is generally no more than a half day mediation with a short reflective review to write up afterwards.
I have been contracted to take on cases for mediation from the Scottish Legal Complaints Commission (SLCC) for over 6 years. In that time, I have mediated numerous cases and have never experienced the same issue twice. This makes for an interesting and varied mix of clients and experiences, overall. The staff team at SLCC has always provided a great back-up administration service and have been at hand to answer any urgent questions, or address any complex issues that may arise. That situation is fairly unusual, but it is always good to know that you can access support and advice in a timely fashion, if required. We have had several mediation co-ordinators, whom we deal directly with, and every one has been extremely helpful, friendly and professional. We have biannual meetings where updates, issues, and new protocols can be discussed and it is a great opportunity to share practice ideas and techniques with other mediators. It has been an interesting and rewarding experience to work with the staff at the SLCC, which I have thoroughly enjoyed and would heartily recommend.
I have thoroughly enjoyed and appreciated my time working as a contract mediator for the SLCC. Cases are always interesting and challenging, and cover the full range of legal work undertaken by solicitors, so it is also an ongoing learning experience. Support from the team at SLCC has always been excellent, from organising all the practical aspects of a mediation to providing back-up information and guidance whenever required. The regular Mediation Team meetings also provide an invaluable opportunity to meet with fellow mediators to reflect on any issues and share learning experiences. I would have no hesitation in recommending becoming an SLCC mediator to any fellow mediators who are looking to expand their portfolio.