The Scottish Legal Complaints Commission ("SLCC") laid its fourth Annual Report before the Scottish Parliament on 7 December 2012.
The report covers the period from 1 July 2011 to 30 June 2012 and highlights the number and types of complaint coming to the SLCC; the SLCC's achievements both as a gateway for legal complaints and a supporter to high standards in the legal profession.
Commenting on the SLCC's challenges and achievements, Chair Jane Irvine said: "It stands as a huge tribute to the skills and hard-work of all our Staff and Board Members that we have achieved all we have this year."
"Our commitment remains unfailing despite the increasing demands placed on us and our resources, growing case loads and increasing financial pressures, along with the added complications deriving from transitional arrangements and backlog of earlier cases."
Commenting on the work of the organisation during the year, Chief Executive, Matthew Vickers said:
"My colleagues and our Board Members are committed to making the SLCC even more effective and efficient in handling complaints and more influential and impactful in improving legal services."
"The SLCC exists to strengthen public trust and confidence in our legal services."
You can read the Annual Report here (PDF 2.46 MB)