The Scottish Legal Complaints Commission has produced a video with the Law Society of Scotland, explaining the process for making a complaint about a solicitor in Scotland.
The video goes through the steps that can be involved in the legal complaints process, both at the SLCC and at the Law Society.
Susan McPhee, Citizens Advice Scotland’s Head of Policy and Communications commented, “We welcome this video from the Law Society of Scotland and the Scottish Legal Complaints Commission. Consumers in Scotland need clear routes to resolve issues they have with solicitors – and these routes need to be easily understood by consumers. This video provides a gateway for consumers to find out what they need to do, and what their solicitors are obliged to do if there is a disagreement. I hope it is used by consumers to ensure rights are respected and protected.”
Matthew Vickers, CEO of the SLCC added, “Having dealt with legal complaints over the past six years, we appreciate that the current process is complex and can be a difficult one for clients to understand. I welcome this video – which we have made in partnership with the Law Society of Scotland – as a valuable tool to inform the public about how the legal complaints process works, and the stages within it.”
Carole Ford, convener of the Law Society of Scotland’s Regulatory Committee, also welcomed the video: “The vast majority of people are very happy with the service they receive from their solicitor, but it’s important that those who are not satisfied know that they have somewhere to go, and that there are processes in place that can help resolve any issues. The Law Society has worked closely with the SLCC on this joint venture and I think we have successfully produced a valuable tool that could go a long way to helping the public understand the complaints process from start to finish.”