The SLCC is following advice from the UK and Scottish Governments and from the NHS to make sure we protect the people who use our services, the wider population and our staff.
The SLCC is continuing to accept new complaints and manage complaints within our system.
We are using email as our main form of contact (email@example.com).
Our office is now closed, and we are unable to receive mail.
Our phones are currently turned off, as we work to set up a new system to allow remote answering. Please check back on this page for new contact numbers which should be available in the coming days. Please bear with us if we take longer than normal to answer emails.
We may need to extend deadlines to give complainers or lawyers slightly more time than normal to respond or to send us evidence.
Our business continuity plans aim to avoid a significant overall effect on complaint resolution times, but we will update our website and communications if this changes.
Please keep in mind that law firms may be struggling at this time and they may need to adjust their normal service. The expectation of what is adequate service needs to be considered in the context of an unprecedented global challenge.
Thank you for your patience and understanding.