The SLCC continues to accept new complaints and manage complaints within our system. Our complaints process is working as normal and there is no impact on complaint resolution times.
If you wish to submit a complaint to us, please use our online complaint form.
Email is our main form of contact: firstname.lastname@example.org and postal deliveries are being processed.
We are available on the telephone to assist with new enquiries or help with how to make a complaint from 9am to 5pm Monday to Friday (with the exception of Tuesdays when the phones will open at 11am).
These arrangements are being kept under review, in line with government advice.
Thank you for your understanding.