Preventing complaints
Evidence suggests that it costs six to seven times more to acquire a new client than to retain one. That...
Complaint log template
For a complaints process to be fully effective, it is important to record and collate centrally, information on complaints. You...
Complaint analysis tool
This tool is designed to help you to identify useful learning from complaints. It can help you to consider what...
Further information
Policies and procedures to make yourself familiar with if we are dealing with a complaint about you or your firm.
Complaints training
We regularly deliver training on complaints to legal professionals. Find out more.
