The SLCC has chosen to publish Determination decisions as we believe this is useful information for both potential complainers and practitioners.
While we hope that this demonstrates better transparency of our process, we need to balance that transparency with our duty to protect confidentiality. Because of that, we publish anonymous complaint information and have, as far as possible, removed any identifying features. (This is why the decision date only shows the last date of the quarter it was decided in).
It is also important to bear in mind that information given about a complaint is only a summary of the Determination Committee’s findings. In making decisions, consideration will have been given to specific facts and circumstances which, again for reasons of confidentiality, cannot be provided here. We hope, however, that the published information is sufficient to benefit both potential complainers and also those who provide legal services.
Where a complaint has been upheld, the total amount we can award is capped at £20,000. Where compensation has been awarded, we have indicated under which of the following levels and bands that compensation falls: