Careers at the SLCC

We’re a small team of just under 60 staff, that accepts complaints about all types of lawyers in Scotland.  We always try to resolve cases informally, if possible, but can take formal decisions and award up to £20,000 compensation.  For serious issues around the conduct of solicitors we perform some initial functions, but then pass the case to the relevant professional body. 

For more detailed information on who we are and our functions click on this link – What we do and how it works webpage.

We are an equal opportunities employer and we’re open on both professional and work experience.  We want to build a diverse team, so would positively encourage applications from all candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, pregnancy or maternity.

We pride ourselves on creating a culture that puts you at the heart of what we do. Staff have autonomy over their work and, in most cases, choose where and when they want to work. We create an environment where you are supported to do your role, and provide lots of training and development opportunities, which are tailored to you.

To find out more about our culture check out our video below.

Alongside our culture we reward our staff with a wide range of benefits. These include the following list:

Leave & time off

• 42 days holiday (including 9 statutory days)
• Enhanced company Maternity Pay – 26 weeks full pay
• Enhanced company Paternity Pay – 4 weeks full pay
• Bereavement leave
• Volunteer time off (up to 2 days paid)
• Reservists time off (up to 10 days paid)

Insurance, health & wellness

• Life Assurance (cover at 4 x your basic salary)
• Employee Assistance Programme ( incl. counselling sessions, GP/Nurse appointments and telephone support for you and family members)
• Company Sick Pay Scheme – 26 weeks full pay then 26 weeks half pay in 12 month rolling period
• Eye Care Policy (from £50 paid for eyewear required for screen/workplace)
• OH Services – professional advice for a supportive workplace
• Cycle to Work Scheme

Family & caring

• Flexible Working, incl. flexi-time scheme with up to 2 flexi days off per 4 week period pro-rata
• Work up to two thirds of each quarter remotely / at home (with one third per quarter in the office)
• Carers leave
• Dependants Leave
• Unpaid extended leave

Financial & retirement

• Group Pension Scheme (money purchase)
• Travel Loan Scheme
• Benefits portal with discounts for thousands of shops and attractions
• Salary Sacrifice schemes for technology, health and transport (“cars, electric cars, electric bikes’) etc
• Car salary sacrifice scheme
• Financial Wellbeing information and support

Professional support

• Job/skills Training
• Professional Development
• Training loan scheme – supporting individual training with loans/time off

Culture

• Living Wage Employer
• Committed to the Fair Work First agenda – Fair Work First on the Scottish Government website
• Open feedback
• Regular staff charity events
• Part-funded Christmas lunch

Great! You are interested in working for us. Below is all the information that you need to know about how to apply for a job with us.

What you need to do

The following information is what we recommend that you do before applying for the role.

1. Read over the application pack and relevant supporting documents. We are a SCQF inclusive recruiter, this means that we look for skills as opposed to qualifications. Make sure you have the relevant skill level by checking the SCQF Inclusive website – SCQF Inclusive Website Link.
2. Brilliant, you have the skills we are looking for. Now is your time to shine, telling us in your application how you meet the key criteria and skills that we are looking for. This information is what we grade applicants on so it is very important that you take the time to get this right.
3. Send in your application before the closing date and time. Applications that are late will not be considered, sorry.

What we do next

When your application comes into us we redact any identifying information. What we mean by this is anything that could show your age, ethnicity, social background etc is removed. We do this to ensure that your skills shine through and remove unconscious bias within our recruitment process.

Your redacted application is passed to the hiring managers, who assess applications against the key skills we are asking for in the application pack and supporting documents. We mark every applicant against these, and the candidates who score the highest are invited to the next stage of the process.

We will contact ALL applicants after this stage to tell you if your application has been successful or not. Unfortunately if you have not been successful at this stage we are not able to give you feedback as we have so many applications.

The next steps

Depending on the role we will either invite you straight to interview, or ask you to complete a second stage assessment.

Second stage assessment

The assessment is normally a practical assessment and will be marked by hiring managers against set criteria, as was the case with your application form. Additionally, we redact identifying information at this stage as well.

All dates and whether there is a second assessment is set out in the job pack, so you are aware from the beginning of the process. Full information on the assessment criteria is sent out when you are informed if you are successful or not.

Again, we will be in touch to let you know if you have been successful at this stage or not. Again we are not able to provide individual feedback at this point of the process.

Interview

Excellent, we think you have the right set of skills to join our team. We will then invite you to interview. The HR team will be in touch with you about the date and time for the interview. We use a STAR approach to interviews, where we look to assess your competencies against those in the job pack.

For more information on STAR interview techniques click on the following link – STAR Interview Techniques on Indeed Website.

All candidates will be contacted and informed whether they have been successful or not. If you have not been successful then you will be offered feedback by the interview panel.

We want to ensure that every person has the best opportunity to work for us. We feel that we have a great culture where everyone can be themselves. We welcome applications from everyone and if there is anything that we can do to help you in the application process please contact our HR Team, who will be willing to support you – email our HR Team using this link.

Please note that we offer a day one right to flexible working requests, where we endeavour to help work fit around your life. If you would like to discuss these opportunities please contact our HR Team using the following email address – email our HR Team using this link.

The below information is for people looking to apply to work for the SLCC.

The Scottish Legal Complaints Commission (“the SLCC”) is committed to ensuring that its data processing activities are fully compliant with the data protection laws and the changes introduced by the General Data Protection Regulation (“the GDPR”).

The SLCC is the ‘data controller’, which decides how your personal information is processed and for what reasons.

Our Privacy Notice lets you know what we will do with your personal information while we have it in our possession and how we will make sure that it is kept safe.

Click on the links below to find out more about how we use and protect your personal information:

Link to the SLCC Privacy Notice

Link to the SLCC Cookie policy

Link to the SLCC Freedom of Information policy

This below information is for members of staff who are employed with the SLCC and former employees.

The Scottish Legal Complaints Commission (‘the SLCC’) is committed to ensuring that its data processing activities are fully compliant with the data protection laws and the changes introduced by the General Data Protection Regulation (‘the GDPR’).

The SLCC is the ‘Data Controller’, which decides how your personal information is processed and for what reasons.

Click on the links below to find out more about how we use and protect your personal information:

Link to the SLCC Privacy Notice

Link to the SLCC Cookie policy

Link to the SLCC Freedom of Information policy