*Our service is currently affected by the Covid-19 situation. Check here for updates*
We will be closed on Monday 20th September for the bank holiday.
Get in touch with us on this form for advice on the process of making a complaint to us.
Trying to make your complaint to us? Don't use this form! You can start your complaint here.
Unfortunately, there are some things we can't give advice on. These include:
- Help with an ongoing legal case or transaction
- General questions about legal processes
- Finding/recommending a new solicitor
- Telling you if the fees you've been charged are reasonable or excessive
Here are some other organisations who may be able to help.
We respond by email to queries within 4 days. If you haven’t heard from us after 4 days, please check your spam or junk mail folder.
BSL users can contact us through Contact Scotland BSL: