Complaint forms

The SLCC is starting point for complaints about lawyers and law firms in Scotland.

If you contact us by letter, fax, e-mail or telephone with a complaint, we will ask you to complete a complaint form before we can take your complaint further.

For most people, the online complaint form is the easiest way to do this.

If you prefer to use a more traditional ‘offline’ complaint form, we have PDFs you can download.

If you use this type of complaint form, you must sign it. Your signature is important as it confirms you wish to make a complaint and also gives us permission to obtain information - for example, from the legal practitioner or relevant professional organisation.

Once you've signed it, you can either scan it and email it to us or send it by post.  We aim to be in contact within 6 weeks of receiving your complaint form.

If writing is difficult, or you can’t download the complaint form please contact us for help.

If you are unsure if your complaint is a service, conduct or handling complaint, you can read more about them here.

If you are unsure about any aspect of your complaint, contact us by telephone: 0131 201 2130, by fax: 0131 201 2131 or email: enquiries@scottishlegalcomplaints.org.uk or write to us at:

Scottish Legal Complaints Commission
The Stamp Office
10 - 14 Waterloo Place
EDINBURGH
EH1 3EG