This section has more detailed information on various aspects of making your complaint including how to make a 'handling complaint', information on our time limits and third party complaints.
The time limits which apply depend on the type of complaint you are making.
You can make a complaint about a practitioner who did not act for you.
We deal 'handling complaints' which are about how the professional bodies have dealt with conduct complaints.
We also deal with 'approved regulator complaints' which are about how an approved regulator has exercised its regulatory functions.
Download a template letter to help write a letter of complaint to your lawyer or firm.
We are unable to provide legal advice but we can point you in the right direction.
If you don't want to use the online complaint form, you can download a complaint form, print it, complete it and return it to us.
People sometimes contact us because they are unhappy about a fee - there is some useful information about fees and billing in this section.
Find out what impact this could have on your complaint.