Start your complaint

We can look at complaints about:

• law firms
• solicitors
• advocates
• commercial attorneys
• licensed conveyancers

The information on this web page is also available in graphic form.

Before you start your complaint with us, you'll need to complain to the lawyer or the firm first, and give them time to respond and try to resolve the matter (at least 28 days).

There are exceptions to this rule for complaints involving a serious conduct allegation - if you think this might be the case, please check with us first.

To complete our complaint form, you will need a copy of
your complaint to the firm and any response you received.

You will also need to be able to tell us the dates that things happened.

Time limits apply to making a complaint. Find out more about our time limits here.

You can fill out an online complaints form and submit it straight to us. You can also download/request the form and send it to us by post.

After you have submitted your online complaint you will receive an email from us confirming we've received it.

You can expect us to be in touch within 8 weeks of receiving your
complaint form, to take your complaint forward.

If you’re looking for any help with the complaints process, you can request a call back where we can explain it to you.

Not sure if you have a valid complaint? We won't be able to tell until you've made your complaint to us, we'll then need to consider all the information we need. However, our case studies might help you to get a better idea if your complaint is something we can deal with.

If you don't find what you're looking for on this page, try our Frequently Asked Questions or Further information section.