Consumer principles
consumer-principles-stakeholder-brochure-21-march-2018.pdf
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Ensuring that the consumer interest is taken into account can be complex and often involves judgement calls and a balancing of objectives. Consequently, this document does not provide definitive advice on applying the consumer principles, nor does it have all the answers.
Instead, it poses a series of questions designed to prompt consideration of whether there is a consumer-focused culture at the heart of regulation. It has been informed by the views of both consumer groups and representatives of the legal sector.