News

The Scottish Legal Complaints Commission, is consulting on a new strategy for the next four years, aimed at putting consumer understanding at its heart.

The Scottish Legal Complaints Commissions welcomes the Competition and Markets Review of Legal Services in England and Wales, and believes any findings will also impact the sector north of the border.

Note: Our office will be closed from 5pm on December 24th to 9am on January 5th. Under our current Rules, if you send a completed complaint form by post during this period, it will not be received by us until 5th January 2016. If you send us your complaint through our online complaint form, it will be received by us on the date it is received electronically (even if the office is closed). If you are worried about our time limits, it may be best to use the online form. If you’re not sure, contact us before 24th December.

The SLCC need diverse thinking and different perspectives and talents to deliver their role and are looking to appoint three members (one Legal and two Non-Legal).

An update from the SLCC on the ADR Directive.

Ahead of our publishing our first set of quarterly decisions, we will be launching a new quarterly newsletter specifically aimed at providing practical and topical support for Client Relations Managers.

The Scottish Legal Complaints Commission (SLCC) agreed or awarded £400,000 from law firms in compensation, fee refunds and reductions for Scottish consumers in the past year, as we reveal in our Annual Report. This was during the period from 1st July 2014 to 31st June, when we also received 1009 new complaints about lawyers from the members of the public. The Report was laid before the Scottish Parliament on December 4th.

Our Annual Report and Annual Accounts for 2014/15 are now available.

As Will Aid month comes to an end, the Scottish Legal Complaints Commission (SLCC) has released two new guides for consumers – on making a will and on dealing with executries (the process of dealing with someone’s property after they’ve died).

The Scottish Legal Complaints Commission (SLCC) has been invited to give evidence to the Northern Ireland Assembly’s Committee for Finance and Personnel today. The SLCC’s Head of Oversight David Buchanan-Cook gave a briefing as the Committee considers the Legal Complaints and Regulation Bill.

The Scottish Legal Complaints Commission (SLCC) has responded to two Law Society of Scotland consultations on the future of regulation of the solicitor profession in Scotland. In responding, the SLCC welcomes the opportunity to contribute to the modernisation of the regulatory system.

The Scottish Legal Complaints Commission has welcomed the recent publication of Lord Drummond Young’s opinion which upholds the SLCC’s decision and also provides some very useful observations on the tests to be applied by both the SLCC and the court.