Review of the Law Society of Scotland’s timescales in relation to conduct complaints handling

In November 2012 the SLCC concluded a review of the Law Society of Scotland's timescales in relation to conduct complaints. The review concluded that the SLCC Board could take 'reasonable assurance' in the Law Society's overall complaints handling system but recognised that the processes, procedures and controls under review could benefit from a number of improvements.

The Law Society of Scotland has accepted the overall finding of 'reasonable assurance' and has provided a detailed response as to what actions have been undertaken since the audit was performed and other actions that are in the pipeline. These will be monitored by the SLCC in terms of its on-going oversight role and some will form the subject of future reviews/follow-up work.