The Scottish Legal Complaints Commission have released a guide for the public - on the legal aspects buying and selling a home. “Buying and Selling your Home – a Guide for Legal Consumers” draws on the Commission’s five years of experience handling complaints to give six practical tips for Scottish consumers on using a solicitor to buy or sell a home.
Citizens Advice Scotland welcomed the guide with Chief Executive Margaret Lynch saying, “Citizens Advice Scotland is pleased to support this publication which will help everyone who is buying or selling their home understand the process involved. Buying a house is the biggest purchase we will ever make in our life so getting the right service and advice is vital. Providing information in advance though is always the best way of avoiding problems in the future. The SLCC are to be commended for providing that information.”
Community Safety Minister Roseanna Cunningham also commented on the guide, “We know from the Scottish Legal Complaints Commission that conveyancing is the area which generates the most dissatisfaction with solicitors. An important factor in reducing complaints is making sure that members of the public understand what is involved when they buy or sell a house. This guide should prove very useful in helping consumers to better understand the process and what to expect from their solicitor
We also welcome the work the SLCC is doing with the profession in complaint prevention and promoting best practice.”
SLCC Chief Executive Matthew Vickers commented, “We know from our data that problems occur in a few particular areas. This guide gives people the advice they need to avoid these pitfalls.”