The SLCC's independent Consumer Panel has launched its first major publication - the 2015-16 Demographics Yearbook. The Yearbook is based on analysis of the demographic information which the SLCC collects from individual complainers..
Explaining the purpose of the document, the Panel’s Chair, Carol Brennan, said:
"One of the Panel’s main concerns is that consumers of legal services across Scotland are aware of, and have access to, redress where services fall below standard. As such, we felt that it was important at an early stage to gauge how closely the demographics of those complaining to the SLCC matched those of the Scottish population, and to identify where there were any clear gaps.
On the whole, we take comfort in many of the outcomes of this research. However, the results have highlighted some areas where further work is required - and this will inform the work of the Panel going forward. Using this document as a benchmark, we will also track these outcomes in the years to come.”