SLCC Launches Complaint Handling Guide for Advocates
The Scottish Legal Complaints Commission has launched a new guide to assist Advocates in handling complaints. The guide – Best practice in complaint handling – a guide for Advocates – was developed with the co-operation and input of the Faculty of Advocates and complements the general guidance currently available.
The guide covers of six basic principles of complaints handling and three steps to effective complaint handling. It also includes an example of a model complaint handling process for Advocates. SLCC CEO Matthew Vickers welcomed the guide, saying: “Improving standards of complaint handling and service is an important part of our work. We’re pleased to see the interest shown by members of the Faculty of Advocates in the guide we’ve produced.”
Vice-Dean of Faculty Gordon Jackson commented, “The Faculty is and always has been committed to promoting the provision by its members of the highest quality legal services. It is important that the public should know that if an advocate receives a complaint, it will be handled properly and in accordance with standards approved by the SLCC.”
The guide was formally launched at an event on the 8th January at the Faculty of Advocates by the SLCC’s Head of Oversight and the Dean of Faculty. The guide follows a previous guide for solicitors. Both guides are available at our Guidance and Advice for Practitioners pages.
