SLCC report on engagement with the profession

As well as dealing with complaints, the SLCC provides a best practice service for legal practitioners. Today the organisation has published details of its engagement with the profession over the past year. 

The report highlights the ways in which the SLCC works to reach members of the profession, the key issues discussed and how the organisation has learned from practitioners to improve its outreach offer.

Vicky Crichton, the SLCC’s Director of Public Policy said, “Our data highlights the common causes of complaints and what works to resolve them. We want to get those messages out to the people who can take action on them – lawyers and firms across Scotland.

“We support lawyers to improve the way they deal with complaints made to them, so they can be resolved earlier, and fewer unresolved complaints reach us. We also want to help the profession to lower their own exposure to the risk of complaints in future.

“Through our outreach we sharing tried and tested hints and tips from others, but it also help us to better understand the issues facing practitioners and firms of different types, all across the country, so we can improve our guidance and advice to them.

“If you’d like to be part of that conversation, we’d love to hear from you.”