As well as dealing with complaints, the SLCC provides a best practice service for legal practitioners. Today the organisation has published details of its engagement with the profession over the past year. The report highlights the ways in which the SLCC works to reach members of the profession, the key issues discussed and how the organisation has learned from practitioners to improve its outreach offer.
Vicky Crichton, the SLCC’s Director of Public Policy said, “We now hold data on around 15,000 complaints, and we want to use that information to help build a culture of learning.
“Our data highlights the common causes of complaints and what works to resolve them. We want to get those messages out to the people who can take action on them – lawyers and firms across Scotland.
“Our aim is to support lawyers to improve the way they deal with complaints made to them, so they can be resolved earlier, and fewer unresolved complaints reach us. We also want to help the profession to draw learning from complaints, to help them lower their own exposure to the risk of complaints in future.
“We do this by sharing our learning, including tried and tested hints and tips from others., but also by listening to lawyers to help us to better understand the issues facing practitioners and firms of different types, all across the country, so we can improve our guidance and advice to them.
“If you’d like to be part of that conversation, we’d love to hear from you.”