Previous versions of Rules
Most complaints will be dealt with under the latest version of our Rules.
If your complaint was made before 1st April 2023, you'll find the Rules that apply below.
Complaints received by the SLCC on or after 1 April 2017
Any complaints received by the SLCC on or after 1 August 2017 will be assessed in terms of the Rules of the Scottish Legal Complaints Commission 2016 (amended December 2016).
Complaints received by the SLCC on or after 1 August 2015
Any complaints received by the SLCC on or after 1 August 2015 will be assessed in terms of the Rules of the Scottish Legal Complaints Commission 2015 (amended August 2015).
Complaints received by the SLCC on or after 1 January 2015
Any complaint received by the SLCC on or after 1 January 2015 will be assessed in terms of the Rules of the Scottish Legal Complaints Commission 2015.
Complaints received by the SLCC on or after 1 July 2014
Any complaint received by the SLCC on or after 1 July 2014 will be assessed in terms of the Rules of the Scottish Legal Complaints Commission 2014.
Complaints received by the SLCC before 1 July 2014
Any complaint received by the SLCC before 1 July 2014 will be assessed in terms of the Rules of the Scottish Legal Complaints Commission 2013.
Complaints received by the SLCC before 3 June 2013
Any complaint received by the SLCC before 3 June 2013 will be assessed in terms of the Rules of the Scottish Legal Complaints Commission 2009.
Information Disclosure
Sections 31 and 32 of the Public Services Reform (Scotland) Act 2010 impose new duties on the Scottish Government and listed public bodies to publish information on certain types of expenditure as soon as is reasonably practicable after each year end.