Our annual report
Every year we lay an annual report before the Scottish Parliament and publish it on our website. It highlights how we've performed in our work through the year, as well as complaints statistics and trends and a look ahead.
Our latest Annual Report covers July 1st 2023 - June 30th 2024
This year, we are again publishing our annual report in html and pdf.
SLCC Annual Report 2023 24
Download SLCC Annual Report 2023 24 PDF
564kb
2023-24 Annual Report Chair Foreword
2023-24 Annual Report CEO’s introduction
2023-24 Annual Report The SLCC at a glance
2023-24 Annual Report Our 2020-24 strategy
2023-24 Annual Report Our Board
2023-24 Annual Report SLCC Consumer Panel
2023-24 Annual Report Our performance and improvement
2023-24 Annual Report Our customer service and accessibility
2023-24 Annual Report You said, we did
2023-24 Annual Report Our oversight and outreach work
2023-24 Annual Report Our work on policy and reform
2023-24 Annual Report Our organisation
2023-24 Annual Report Our people
2023-24 Annual Report Our contribution to national performance
2023-24 Annual Report Our statistics
How many complaints did we receive and how many complaints did we close?