Our organisation
A new office
September 2023 saw us move to our new office. This project was delivered on time and on budget. The feedback from both staff and visitors on the new office has been very positive. The office is now smaller in size to support our hybrid working model. All meeting rooms have easy to use digital accessories to support hybrid meetings.
Sustainable operations
In December we published a report on how we meet our biodiversity duties. The report highlighted the work we had done to keep the office move sustainable. We also were able to show how moving to working with digital files from legal firms was reducing our use of couriers, saving both on cost and carbon footprint.
IT and cyber security
This year we finalised our move to being a cloud-based organisation, this reduces the need for a server room in the new office. We also did a full lesson learned review that was presented to our Audit Committee and the Board, to help with any future projects.
We also reviewed the security around our new infrastructure. We had vulnerability assessments carried out and also gained our Cyber Essentials Plus accreditation.
Best value
This year we undertook a review of ‘Best Value’. The Board, Audit Committee and executive worked to review the Scottish Public Finance Manual Best Value framework. A formal Best Value policy was developed to guide our work, and a matrix created of how the SLCC reflects the delivery of Best Value in each of its core areas of operations.
Data and insight
We continued to seek ways to get the best possible insight from the rich data we collect on complaints and legal services. We took part in the Scottish Government’s Data Maturity Programme and concluded the first part of a data maturity audit to inform a data action plan for the organisation. We have continued to evolve our use of PowerBI including creating new dashboards to aid the reporting of management data and to consider risk factors in the sector we may be able to identify from complaints.
We marked our 15th anniversary by publishing data on the long-term trends we have seen in complaints, alongside information on the organisation’s work and development in that time, and our culture and values.