SLCC Annual Report 2021-22
Every year we lay an annual report before the Scottish Parliament and publish it on our website. It highlights how we've performed in our work through the year, as well as complaints statistics and trends and a look ahead.
Our latest Annual Report covers July 1st 2021 - June 30th 2022
This year, we are again publishing our annual report in html and pdf.
SLCC Annual Report 2021-2022
Download SLCC Annual Report 2021-2022 PDF
567kb
2021-22 Annual Report Chair Foreword
2021-22 Annual Report CEO’s introduction
2021-22 Annual Report The SLCC at a glance
2021-22 Annual Report A year of change and more to come
2021-22 Annual Report Our Board
2021-22 Annual Report SLCC Consumer Panel
2021-22 Annual Report Our performance and improvement
2021-22 Annual Report Our customer service and accessibility
2021-22 Annual Report Our oversight and outreach work
2021-22 Annual Report Our people
2021-22 Annual Report Our contribution to national performance
2021-22 Annual Report Our statistics
How many complaints did we receive and how many complaints did we close?