15 years data

We've taken a look back through 15 years of data to pick out some facts and trends.

Complaints received

We have received over 18,000 complaints about lawyers and firms since we opened.

These are the top 5 areas of legal work by the number of complaints we received.

*buying and selling a home

We held over 811 mediations.

We issued over 2,141 investigation reports.

If a complaint is one of the small number not resolved during our process, our board members make a final determination on the complaint.

The data in this chart and table go back to 01/07/2014.

If a complaint is settled at investigation or upheld at determination, we can recommend or order compensation.

The data in this chart and table go back to 01/07/2014.

This chart and table show the average a median times complaints took from when the complaint form was received, to when the complaint was closed.

52% of firms that were complained about to the SLCC received 1-4 complaints. Complaints to these firms included 10% of all complaints.

1% of firms that were complained about to the SLCC received 100 or more complaints. Complaints to these firms included 14% of all complaints.