Senior staff
Neil joined as the Chief Executive of the Scottish Legal Complaints Commission in July 2015.
Background
His previous background combines significant experience of regulation and complaints, and of the Scottish legal services market.
Neil sat on the Council of the Advertising Standards Authority for six years, involved in both the governance of the organisation and in adjudication on complaints within the £20 billion UK advertising industry. He was the Senior Independent Director and Chair of their Audit and Risk Committee.
Prior to this he had been appointed by the Privy Council to sit on the General Dental Council, the regulatory and complaints body for 104,000 dental professionals in the UK. He served two four-year terms on the Board as well as chairing the Remuneration Committee.
Previously Neil worked with the Law Society of Scotland for 11 years, latterly as their Director of Representation and Professional Support. He has held several other Executive and Non-Executive Director roles in organisations and charities spanning the legal sector, healthcare, consultancy, and oil and gas.
He holds a Law degree from Edinburgh University and a Masters in Quality Management from Birmingham University.
Current appointments
Neil currently sits as a non-executive director on the Standards and Regulation Board of the Royal Institute of Chartered Surveyors. The Board sets the standards for over 130,000 members and candidates operating in the development and management of land, real estate, construction and infrastructure across more than 140 countries globally.
Neil is also Chair of Norton Park, a charity and social enterprise which owns property in Edinburgh and runs this as a business hub for charities (with around 20 tenants) and as a third sector conference centre. He is Chair of Albion Equity Ltd., a property ownership company which is part of the Norton Park group.
Caroline Robertson has been in her current role, although with different titles, since 2012.
Caroline’s background combines experience of customer service, law and complaints. While working to complete her second degree, an LLB Law, Caroline was involved in various project work with Tesco such as piloting an online shopping and grocery system as well as dealing with UK wide complaints and queries. Caroline’s first role as a solicitor was with a sole practitioner where she under took a range of civil work. Caroline then worked in house at the Scottish Legal Aid Board for 5 years, concentrating on civil merits applications. After another short period in private practice Caroline began working for the Law Society of Scotland in 2006 dealing with complaints against solicitors. Caroline joined the SLCC at its creation in 2008.
Caroline current sits on The Committee for Excellence in Mediation for Scottish Mediation and is a fitness to teach lay panel member for the General Teaching Council for Scotland.
Louise joined the Scottish Legal Complaints Commission in December 2018.
Louise has a background in Finance, HR and Governance. Louise graduated from the University of Stirling and began her career at Forth Valley College, where she spent 14 years working in Finance and Student Funding before moving onto the SLCC.
During her time at Forth Valley College Louise has had the opportunity to lead on various projects within the College and this has included upgrading the College’s Finance and Purchasing systems, designing a new process for Student Payments and implementing Online Payslips.
Louise is currently a trustee on the Board of Cyber and Fraud Centre Scotland. Cyber and fraud centre Scotland are a social enterprise that are dedicated to protecting organisations across Scotland by providing cyber services, training and advice.
Louise also sits on the College Development Network Board. CDN work with colleges to develop their people; through events and webinars, CDN LearnOnline, college board training, and Leadership development.
Louise also volunteers with the Scout Association and is currently part of the Leadership Team for Clackmannanshire District. Having completed the Scout Association training programme, she is a Fellow of the Institute of Leadership. Louise is also a Chartered Member of CIPD and an Affiliate Member with CIPFA.
Vicky Crichton joined the Scottish Legal Complaints Commission in September 2019.
She has worked across the public and third sector in policy, public affairs and communications roles including with Save the Children, Cancer Research UK, Scottish Government and NHS Lothian. In all these roles, she has enjoyed bringing data, insight and the voices and experience of front-line professionals and service users, including teachers, doctors, patients and parents, into policy making. She has successfully developed and campaigned for policy and legislative change, government investment and improved regulation on issues ranging from public health and medicines regulation to childcare provision and social security.
Vicky is the current Local Government Political Restrictions Exemptions Adjudicator for Scotland, an independent role appointed by Scottish Ministers to adjudicate in cases relating to the imposition of political restrictions on employees of local authorities in Scotland.
She has served as a member of the Scotland Talks Data public panel and is an accredited election observer. She is also a keen runner and chair of Edinburgh Running Network.