Useful Links
Relevant Professional Organisations
These are the organisations to which we refer conduct complaints. We also provide oversight of these organisations and they are consulted on our budget and levy.
(If you’re specifically looking for a legal aid solicitor, go to the Scottish Legal Aid Board Solicitor Finder)
- Information on how the Law Society of Scotland investigates conduct complaints about its members
- Information on how the Faculty of Advocates investigates conduct complaints about its members
Consumer Advice
If you’re looking for advice on a range of issues including problems with debt, benefits, employment, housing and discrimination
If you're looking for advice on a wide range of essential services and consumer issues
If you’re looking for advice specifically on debt, money and financial matters
If you’re looking for advice specifically on housing matters
Other legal bodies
For any enquiries about legal aid in Scotland
For anything relating to law reform in Scotland
For information relating to paralegals in Scotland
- Scottish Paralegal Association
Non-legal complaints bodies
If your complaint is about a public service in Scotland e.g. the NHS, a local council, the prison service or about a college/university, housing association or water provider
- Scottish Public Services Ombudsman
If your complaint is about a bank, insurer or finance firm
If your complaint is about advertising in any media
- Advertising Standards Authority
If you’re unsure which complaints body to approach
Justice related complaints in Scotland
If you have a complaint about the conduct of a judicial office holder (e.g. judge or sheriff)
- Judicial Office for Scotland
- Judicial Complaints Reviewer
If you have a complaint about the standard of service you’ve received from the Scottish Court Service or the Crown Office and Procurator Fiscal Service
- Crown Office and Procurator Fiscal Service
If you have a complaint about the way in which someone acting under Power of Attorney has exercised their functions
- Office of the Public Guardian (Scotland)
If you have a complaint about quality of service or behaviour relating to the Police
Complaints about legal practitioners outside Scotland
England and Wales
If you want to complaint about the service provided by a legal practitioner (e.g. solicitor or barrister) in England and Wales
If you’d like to report a breach of conduct standards by a legal practitioner in England and Wales
- Solicitors Regulation Authority
Northern Ireland
If you have a complaint about a solicitor in Northern Ireland
- Law Society of Northern Ireland
- Lay Observer for Northern Ireland
If you have a complaint about a barrister in Northern Ireland