Guidance advice and tips

Welcome to our guidance and tips section. This section of our website is your go to for information on how to best manage the risk of complaints. The navigation bar helps you to switch between pages. In the first section, you can find information that may help you to prevent complaints. In the next section, you can find information on how to improve your complaints process. This includes our statutory guidance that expands on our principles of good complaints handling. Finally, we talk about why you need to engage with us if you get a complaint. Our blog is also a useful tool to keep you up to date on discussions, tips and guidance on current issues. Finally, our FAQ section answers some of the most common questions we get about dealing with complaints.