How do the Law Society Rules and Guidance link together?

These Law Society of Scotland Rules speak about complaints:  

  • B5.5.2 - all Scottish solicitors must have a written complaints process. Clients should be given information about it, and be provided with copies on request
  • B5.5.1 – every firm must appoint a Client Relations Manager, who is responsible for keeping records of complaints
  • B4 – clients should be told who to contact with any concerns or complaints
  • B4.2 - your Terms of Business must include reference to the client’s right to approach the SLCC, whose full contact details must also be included.
Introduction to this guidance
Improve your complaints process - statutory guidance
Why use this Guidance?

In this section