Terms of Business report

Properly crafted terms of business play a vital part in risk management. They help to manage client expectations and provide an opportunity for firms to clarify the work they will - and will not - do for their clients. There are also specific regulatory requirements on client communication set out in the Law Society of Scotland’s (LSS) Rules and Guidance.

For our 'How well do solicitors engage?' project we looked at over 80 initial contact or engagement letters or terms of business that were provided to us in relation to complaints we received over a six-month period. 

Read our detailed findings and recommendations in the report.

Published May 2023.