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Peer advice on property investment schemes
We’re delighted to share this guest blog post from Professor Stewart Brymer of the University of Dundee and the Scottish Conveyancers Forum. The SLCC has recently seen multiple cases of this nature so we wanted to highlight the trend and share peer advice on what solicitors might want to consider in this area.
Be clear, open and transparent with customers from the start
This article was first published in The Scotsman on 11 July 2022
It has never been more important to recognise vulnerability
This article was first published in The Scotsman on 31 August 2020
Early resolution of complaints allows both parties to move on
This article was first published in The Scotsman on 25 November 2019
Recognising complaints will lead to happy customers
This article was first published in The Scotsman on 14 June 2021
Hearing from the profession - discussion sessions
Last month we held a number of online discussions sessions with practitioners to hear more about their views and experiences.
We had some really interesting discussions and have blogged a quick summary of the topics that came up.
Handling complaints appropriately will help restore trust
This article was first published in The Scotsman on 5 February 2024
Law Society of Scotland consultation on Principles and Outcomes Focused Regulation
We welcome the Law Society of Scotland opening up the debate on the future of solicitor regulation in Scotland. We agree that there are lessons to be learned from other...
SLCC launches new guide for solicitors on preventing complaints
The Scottish Legal Complaints Commission (SLCC) has launched a new guide to help solicitors avoid the most common complaints.
The short guide – based on the SLCC’s experience of real cases – outlines ten steps which solicitors can take to avoid the most common complaint scenarios.
SLCC responds to price transparency consultation
The Scottish Legal Complaints Commission has submitted its response to the Law Society of Scotland’s consultation on price transparency.
The response recommends that price transparency should be the default. It also recommends that the Law Society promotes a standardised format for website and offline pricing information.
SLCC launches new guide for solicitors on family law
The Scottish Legal Complaints Commission (SLCC) has launched a new guide to help solicitors avoid the most common complaints in relation to family law. The guide – based on the...
SLCC complaints levy increases to 5000 from 1st July – but there is a reduced levy
This is a reminder from the SLCC about an increase in the ‘complaints levy’ charged when the SLCC’s determination committee upholds a complaint of inadequate professional service.