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Properly crafted terms of business play a vital part in risk management. They help to manage client expectations and provide an opportunity for firms to clarify the work they will...

These pages have guidance, advice and links specifically intended to help consumers. We cannot give you any legal advice, but we can help you understand the process and we’ve included...

The information in these guides is not legal advice.  Here are some organisations who may be able to help you if you do need legal advice.

SLCC members are expected to act in the best interests of the organisation. They must act in accordance with: The Legal Profession and Legal Aid (Scotland) Act 2007 SLCC governance...

Those who could or do use the SLCC’s services, as those we employ and who govern us, come from a diverse range of backgrounds. We want each person to feel...

As well as our work on complaints about lawyers, we oversee how the professional bodies deal with conduct complaints. This includes investigating complaints about how these bodies have handled individual...

As part of its oversight role the SLCC monitors complaints and identifies trends in practice, in relation to how practitioners deal with complaints and the subject of those complaints. This...

A part of our oversight function is to Reinforce public confidence about the effectiveness and impartiality of complaint handling by the relevant professional organisations; and Offer reassurance to the legal...

In 2024 we carried out a review of the Faculty of Advocates' conduct complaint handling process. We made a number of observations on the transparency and complexity of the process...

Information available via our website is free to download. If you request information under FOISA, the SLCC may charge you for it. Our charges for FOISA requests are based on...