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Audits & Trends Analysis
A part of our oversight function is to Reinforce public confidence about the effectiveness and impartiality of complaint handling by the relevant professional organisations; and Offer reassurance to the legal...
2020-21 Annual Report CEO’s introduction
The fact that we did manage to get all our services running normally so swiftly has meant that this year we could focus on the longer-term future, including learning from...
2020-21 Annual Report Our outreach and oversight work
This year, despite continued restrictions on in-person training events, we worked hard to reach out across the legal profession with guidance and advice about the common causes of complaints, good...
2020-21 Annual Report Our contribution to national performance
We contribute through the delivery of our functions to the following outcomes: We live in communities that are inclusive, empowered, resilient and safe We are creative and our vibrant and...
2021-22 Annual Report Our oversight and outreach work
The statement sets out the SLCC’s intention to work collaboratively and constructively with others in the sector to ensure public confidence in the complaints and redress system.
2021-22 Annual Report Our contribution to national performance
We contribute through the delivery of our functions to the following outcomes: We live in communities that are inclusive, empowered, resilient and safe We are creative and our vibrant and...
Charges
Information available via our website is free to download. If you request information under FOISA, the SLCC may charge you for it. Our charges for FOISA requests are based on...
Eligibility
You must first of all give your legal practitioner the chance to resolve your complaint. Guidance on how to make a formal complaint to a legal practitioner If your practitioner...
Complaining to a lawyer
Before we can take your complaint, we must usually be satisfied that you have given the lawyer or firm a reasonable opportunity to deal with the complaint themselves. We usually...