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2020-21 Annual Report CEO’s introduction
The fact that we did manage to get all our services running normally so swiftly has meant that this year we could focus on the longer-term future, including learning from...
2020-21 Annual Report Our outreach and oversight work
This year, despite continued restrictions on in-person training events, we worked hard to reach out across the legal profession with guidance and advice about the common causes of complaints, good...
2020-21 Annual Report Our contribution to national performance
We contribute through the delivery of our functions to the following outcomes: We live in communities that are inclusive, empowered, resilient and safe We are creative and our vibrant and...
2021-22 Annual Report Our oversight and outreach work
The statement sets out the SLCC’s intention to work collaboratively and constructively with others in the sector to ensure public confidence in the complaints and redress system.
2021-22 Annual Report Our contribution to national performance
We contribute through the delivery of our functions to the following outcomes: We live in communities that are inclusive, empowered, resilient and safe We are creative and our vibrant and...
2023-24 Annual Report Our 2020-24 strategy
This was to be the last year of our strategy, although we have extended the strategic aims for a further year to cover a period of uncertainty coming from reform....
How feedback can help lawyers
This article was first published in The Scotsman on 18 November 2024
Price transparency report
In June 2024 we published a report on the benefits of price transparency and clear costs to reduce the risk of misunderstandings which often lead to complaints. The report outlines...
Driving improvement, boosting efficiency
The SLCC works hard to make the complaints process as smooth and swift as possible, all while delivering a quality service and fair and impartial investigations. One of the ways we do that is through continuous improvements to our complaints process.