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It pays to be clear – SLCC report highlights the importance of clear and transparent pricing
Today the SLCC has published a report on the benefits of price transparency and clear costs to reduce the risk of misunderstandings which often lead to complaints.
For consumers
These pages have guidance, advice and links specifically intended to help consumers. We cannot give you any legal advice, but we can help you understand the process and we’ve included...
Faculty of Advocates trends analysis and audits
In 2024 we carried out a review of the Faculty of Advocates' conduct complaint handling process. We made a number of observations on the transparency and complexity of the process...
SLCC makes recommendations for improvement to Faculty complaints process
The SLCC has today published a report on its review of the Faculty of Advocates’ conduct complaint handling process. The report concludes that the Faculty’s current complaints process is overly complex and extremely challenging to navigate, especially for lay complainers. This can result in confusion and frustration and could impact public confidence in the complaints process.