What we do and how it works

If you have already complained directly to your legal service provider, we may be able to help you.

Every complaint is different, but these examples will give you some idea of what to expect.

Find out more about our process and what happens at each stage of the complaint journey.

Find out about the action we might take if your complaint is upheld.

If you disagree with our decision about your service complaint, you have the right of appeal to the Court of Session. 

More detailed information on our time limits, 'handling complaints', third party complaints etc.

We deal with 'handling complaints' which are about how the professional bodies have dealt with conduct complaints.