Jackie's story

Jackie said:

After being involved in a car accident, I appointed a solicitor to represent me in my personal injury case.  My solicitor negotiated a settlement, but I wasn’t happy because I thought I’d have gotten more in court, so I made a complaint to the SLCC.

The SLCC said:

When we looked at this case, we could see that Jackie’s solicitor had written to her to clearly explain the potential pros and cons of going to court and why she did not recommend this as the best option for Jackie. We considered that there were good reasons for this recommendation and we found that the solicitor had acted in Jackie’s best interests. Ultimately, the solicitor had ensured Jackie was fully informed of her options and it had been Jackie’s choice whether or not to accept the settlement.

We wrote to Jackie to let her know that her complaint wasn’t eligible – because it was ‘totally without merit’. We know this term sounds harsh but because it’s the wording in the legislation, we have to use it.