News

Note: Our office will be closed from 5pm on December 24th to 9am on January 5th. Under our current Rules, if you send a completed complaint form by post during this period, it will not be received by us until 5th January 2016. If you send us your complaint through our online complaint form, it will be received by us on the date it is received electronically (even if the office is closed). If you are worried about our time limits, it may be best to use the online form. If you’re not sure, contact us before 24th December.

The SLCC need diverse thinking and different perspectives and talents to deliver their role and are looking to appoint three members (one Legal and two Non-Legal).

An update from the SLCC on the ADR Directive.

Ahead of our publishing our first set of quarterly decisions, we will be launching a new quarterly newsletter specifically aimed at providing practical and topical support for Client Relations Managers.

The Scottish Legal Complaints Commission (SLCC) agreed or awarded £400,000 from law firms in compensation, fee refunds and reductions for Scottish consumers in the past year, as we reveal in our Annual Report. This was during the period from 1st July 2014 to 31st June, when we also received 1009 new complaints about lawyers from the members of the public. The Report was laid before the Scottish Parliament on December 4th.

Our Annual Report and Annual Accounts for 2014/15 are now available.