News

The Scottish Legal Complaints Commission (SLCC) has published its Annual Report highlighting activity in the last year including improved operational performance, the finalisation of a new strategy and the publication of proposals for legislative reform. The Annual Report was laid before the Scottish Parliament, and covers the period from July 2015 to June 2016. It reports on complaints made to the SLCC, Scotland’s gateway for complaints about lawyers.

The Scottish Legal Complaints Commission (SLCC) has launched guidance to help newly qualified solicitors improve complaint handling. The guide, developed with the help of the Scottish Young Lawyers Association (SYLA), and based on the results of a questionnaire which the two organisations jointly issued to SYLA members earlier this year, is targeted at solicitors who are new to the profession. It is hoped that this guidance will provide practical tips to make newly qualified solicitors better equipped to deal with a complaint, should one be made.