Best Practice Blog
Welcome to our blog where we share articles for the profession on best practice in complaint handling.
Driving forward, leaving no one behind
We firmly believe that the drive to digital will improve our business and deliver for our customers.
We’re also aware that we need to take people with us on this journey, and ensure we don’t leave anyone behind.
Recognising complaints will lead to happy customers
This article was first published in The Scotsman on 14 June 2021
A failure to communicate is key to so many complaints
This article first appeared in The Scotsman on 22 February 2021