Best Practice Blog
Welcome to our blog where we share articles for the profession on best practice in complaint handling.
How feedback can help lawyers
This article was first published in The Scotsman on 18 November 2024
It’s good to talk if you want to get the best outcome
This article was first published in The Scotsman on 23 September 2024
PODCAST: Episode one - Understanding the importance of terms of business with Susan.
Podcast: In our first episode of our Legal Resolution Solutions podcast, we speak to Susan about the importance of terms of business.
It pays to be clear and upfront with clients about legal fees
This article was first published in The Scotsman on 29 July 2024
Lawyers need to realise they are not above the law when dealing with complaints
This article was first published in The Scotsman on 3 June 2024
Handling complaints appropriately will help restore trust
This article was first published in The Scotsman on 5 February 2024