Best Practice Blog
Welcome to our blog where we share articles for the profession on best practice in complaint handling.
The benefits of an accessible complaints process
“Why doesn’t the SLCC charge a (potentially refundable) fee for making a complaint?” That question came up a few times in our recent Survey. Many practices of all sizes and locations believe that some clients (or third parties) complain “simply because they can”.
SLCC report on engagement with the profession
As well as dealing with complaints, we provide a best practice service for legal practitioners. We hold data on around 15,000 complaints and we want to build a culture of learning so that common problems can be avoided.
Be clear, open and transparent with customers from the start
This article was first published in The Scotsman on 11 July 2022